Our contact
Email Addresses.
If you need more
information about rental vehicles, pick-up locations, prices or other services
that we offer please
Email:
info@floridacarhire.net
If you have a question or
query regarding an exsisting booking including amendments, please
Email:
admin@floridacarhire.net
If you require your
voucher early or have a question about a voucher you have recieved please
Email:
vouchers@floridacarhire.net
If at any time you believe we have broken our code
of ethics please email us: qualitycontrol@floridacarhire.net
Please find below our contact Address.
If at any time you feel the need to write to us or
we require information in writing, please write to the following.
(Insert Appropriate
Department)
Florida Car
Hire .NET
Westmead House
Westmead
Farnborough
Hampshire
GU14 7LP
Once received our
internal mailing system will redirect your post to the appropriate department.
We aim to acknowledge all
appropriate mail within 48 hours.
Customer Care with Florida Car Hire .NET
Although we make ever
effort to provide you with the best service possible, mistakes can happen, we
always welcome your feedback.
We'll always do our best to
solve any problems or issues that you might have. We promise to listen properly
to your feedback and to use your suggestions to improve our products and
services.
How to Complain
Florida Car Hire .NET
requires complaints to be in writing either via Email or by
Post. We ask that you include as much information as possible
including rental agreement numbers and any documentation you believe will speed
up our investigation.
Email: customercare@floridacarhire.net
What you can expect from us
-
Acknowledge all written complaints within 48 hours
-
Respond in full to written complaints within 28 days
-
Respond to phone calls and email within 48 hours
-
Listen properly to your feedback and use your suggestions to improve our
services.
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