Frequently Asked Questions
Are there any hidden charges?
 
Question
 
Are there any hidden charges? Is there anything to pay locally?
 
Answer

What's NOT included?
 
Customer Facility Charge From 1 st October 2010 at Chicago O'Hare International Airport a CFC (Customer Facility Charge) will apply to rentals collecting from Chicago O'Hare. The charge of $8.00 per day plus tax will be charged locally upon collection of your vehicle. This charge has been implemented by Chicago O'Hare International Airport NOT by the car rental companies.
 
Your rental will include full insurance as stated above. Our suppliers may offer you 'Optional' extras upon collection of your vehicle. You are under NO OBLIGATION to purchase them.
 
These extras may include the following;
Advanced RoadSafe/Roadside Assistance. Your rental will include basic road side assistance. An emergency number will be located upon the rental agreement collected from the supplier for you to call in the event of mechanical difficulties. Although your rental will include a basic roadside assistance service you may be offered to upgrade this to a more comprehensive/time sensitive or Premium service. This is NOT compulsory, you do not have to accept this. Prices vary from supplier to supplier and will be advised upon collection of the vehicle.
Personal Accident Insurance/Effects Insurance. Your personal belongings are not covered by the car insurance in the event of loss or damage. Our suppliers may offer you insurance cover for this however this is 'Optional' and you are under NO OBLIGATION to accept this. Please check with your travel insurance company before you travel as standard travel insurance will usually cover your personal effects.
Upgrades. Upon collection of your vehicle some suppliers may run special offers or offer you to upgrade your vehicle. This is an 'Optional' extra that you do NOT have to accept. If you are happy with the vehicle you have booked just decline any offers. If you choose to upgrade from your pre-booked vehicle the local upgrades will be charged by the supplier on top of the price you have paid us at the prevailing rate determined by the supplier, these charges are usually at a per day cost.
The Budget Rent A Car upgrade offer shown on www.usrentacar.co.uk is subject to local availability at all times. The upgrade is voucher based and is not guaranteed.
Fuel. If you have purchased the Silver (inclusive) rate then you will be obliged to pay for the first tank of fuel at a cost managed by the supplier. Fuel options can vary from supplier to supplier so please check the fuel conditions when you collect the car.
Toll Charges. Our supplier usually offers a TollPass facility which you can rent for the duration of your hire. The system will electronically bill toll charges to your credit card used to collect the vehicle should you opt to use the service. Click here for more details - Toll charges USA
Local Taxes. If you choose to add any of the above locally then their local taxes and surcharges will be applied on top.

 
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