Frequently Asked Questions
I want to access my account. How do I obtain a login/password to update my details?
I want to access my account. How do I obtain a login/password to update my details?

Only booking reference numbers that begin BK can be viewed online.
To view your rental details please Click Here. and enter the email address used at the time of booking and the password. You will now have access to your hire details.
Customers with any reference numbers that do not begin with BK should contact our reservations department on 0845 226 8523 for further assistance.

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What happens if I do not take my voucher with me ?
What documentation do I need?
What happens if I do not take my licence with me ?
I have completed my rental and have a complaint
What do your rates include?
Are there any hidden charges?
What is the difference between Silver, Gold and Platinum?
Can I do a One Way Rental and how much do they cost?
Can I drive the vehicle out of State?
I have points on my licence, Can I still hire?
I am not from the UK. Can I still rent a vehicle?
What is a voucher?
When will I receive my voucher?
How do I download my voucher?
I am having problems downloading my voucher.
The details are incorrect on my vouhcer.
What are the cancellation terms?
How do I cancel?
Why do you need it in writing?
If I return the vehicle early will I receive a refund for unused days?
How old are the vehicles?
What happens if my flight is delayed?
Is there a cost for 1 Additional driver?
Can I make amendments to a booking?
What do I do if the car I want doesn't appear in the display list?
What is the minimum/maximum age to rent a car online?
How do I know if the car rental partner is on-airport or not?
What happens if I do not have a credit card?
What happens when a car is on request? How do I know if it is booked/available?
Can you get sat nav in the vehicles?
Can you provide childrens car seats?