Frequently Asked Questions
Insurance Question
What do your rates include?
Are there any hidden charges?
What is the difference between Silver, Gold and Platinum?
Can I drive the vehicle out of State?
I have points on my licence, Can I still hire?
I am not from the UK. Can I still rent a vehicle?
What happens if my flight is delayed?
What is the minimum/maximum age to rent a car online?
How do I know if the car rental partner is on-airport or not?
What happens if I do not have a credit card?
What is a deposit imprint? As I do not hold a major credit card, only Switch/Maestro card.
I want to access my account. How do I obtain a login/password to update my details?
Is there a minimum term for having held a full driving license in order to hire a car?
Do we require an international driving permit or will our UK or European driving license be sufficie
Does the Silver, Gold and Platinum insurance cover collision damage waiver?
Does the additional driver require a credit card?
Is there a maximum period that I can rent a car for ?
What is the maximum age of cars
Can I hire a roof rack please to carry snowboards?
I am a UK resident if I book a car in florida will my US friends be able to drive it also.
Can i hire a car suitable for one hand driving?
In the event of an accident/theft, do you have to pay an excess charge.
Is breakdown cover included within the Gold option?
What is the cost of an additional driver?
Is roadside assistance included in rates or what happens if car breaks down?
Are all parts coverd by your insurance ie tyres, underside of car etc?
Can cars be dropped off in Canada . Pick up Denver drop off Calgary?
Is it necessary to have an international drivers licence? I have a full UK licence.
Will a normal Australian drivers licence be sufficient
Where do I get a disabled parking permit from?
Is the minivan limited mileage or unlimited?
On the Gold option do I return the vehicle with a full tank of fuel or empty?
Can I rent a vehicle using my partners credit card to hire a car as I dont have a credit card myself
Does the fully inclusive policy have an excess?
If I book the inclusive rate with Alamo how many drivers can I have?
Are there any additional charges to pay at collection or does this price include everything payable?
Do we need a special license to drive the 12 seater minivan?
Can I drop off or pick up a vehicle earlier than the stated time?
If an uninsured driver hits the hire car are you covered with either inclusive or gold?
When do I add extra drivers to my rental?
What is exactly Cancellation Protection and how/at what price can I choose it?
Do I need a photo license?
What is ( PFAR ) mean on E Ticket ?
When the additional driver is under 25, do you still have to pay a fee for underage drivers?
If the lead driver credit card has been lost can the additional driver use their card?
Do you have any automatic vehicles as they are not showing this in the description of the vehicle?
Can I pick up a car in one US State and drop it off in another US State?
Is there an excess on the insurance policy?
Children`s car seats, how can I book them?
Do I require an International Driving Permit to hire in Florida?